Returns & Exchanges
Every purchase is backed by our 15-day return and exchange policy. Your satisfaction and trust in our craftsmanship are our highest priorities.
The Return Process
Initiate Request
Send an email to support@mahalaxmijewellers.com or message us on WhatsApp with your Order ID and photos of the item within 15 days of delivery.
Reverse Pickup
We will arrange a complimentary, fully-insured reverse pickup from your address. Ensure the jewellery is packed securely in its original packaging.
Quality Verification
Upon receiving the item, our quality assurance team inspects the piece to verify the 925 purity hallmark and ensure the gemstones are intact and unworn.
Instant Resolution
Once approved, we will process your exchange or initiate a full refund to your original payment method within 3 to 5 business days.
Frequently Asked Questions
Are personalized/custom jewellery eligible?
Bespoke items, custom sizes, and custom-engraved pieces are prepared exclusively to your requirements and are not eligible for standard returns unless there is a structural defect.
What if I receive a damaged item?
If an item arrives damaged or incorrect, please alert us immediately within 48 hours of delivery. We will prioritize an expedited replacement at no additional cost.
Can I exchange for a different size?
Yes! We facilitate free size exchanges within the 15-day window, provided the requested size is in stock. If it is made-to-order, additional crafting time may apply.
Are there any restocking fees?
We believe in complete transparency. There are zero restocking fees, reverse shipping charges, or hidden deductions for standard eligible returns.
Need Help With a Return?
Our support representatives are standing by to guide you through your return or exchange process.